FAQ

Q: What are the dimensions of the machine?

Floor Area is 6 sq. feet
Base is 28” x 36”
Height is 8’ tall

Q: What accessories come with my machine?

1 – Speed Ball with platform and swivel
1 – Double End Ball with base
1 – Twin Arm
1 – Core Attachment
4 – Olympic weight adapters
6 – Angel Brand Vinyl Thai pads
1 – Twin Base
1- 7’ poleWeights and exercise elastic bands do not come with the machine.

Q: How long does it take to put my machine together and what tools do I need?

Most often assembly takes 30 min to an hour. The tools you will need are an adjustable wrench and a set of allen wrenches. For more detailed instructions, see the instruction manual that was provided with the machine.

Order Information

Q: How can I check the status of my order?

You can check the status of your order online. You will need to enter your order number and billing zip code to track the status of your order. This information can be found on the confirmation email you received when you placed your order.

Q: How will I know when my order ships?

You will receive an email shipment confirmation when your order goes out. This email will contain a link to track your shipment.

Q: How do I contact Ultimate Striker?

If you have questions, please contact our Customer Service department by:Sending an e-mail or sending a written request to the following address:
Ultimate Striker Customer Service
12981 SW 112 St.
Miami, Florida 33186

Billing Information

Q: Is it safe to use my credit card?

Yes. When you place an order online we do everything possible to ensure your order is safe and secure.
We use PayPal for all of our transactions, the safest way to purchase over the internet.

Q: What are my payment options?

You may use the following payment methods:* American Express
* Discover Card
* MasterCard
* Visa

Sales & Service

Q: Do you have a walk-in showroom?

Yes! Our showroom is located at
12981 SW 112 St
Miami, Fl 33186

Q: How many people can train on the Ultimate Striker?

One to five people can train on a single machine at one time. You can double the number of people training by installing two machines on one base. That’s revolutionary!

Q: How often do I have to adjust the machine?

The only adjustment you need to worry about is the height and that only takes 2 seconds

Q: What type of warranty do I get with my purchase?

The Ultimate Striker machines are warranted to the original purchaser. The limited warranties cover all defects in material or workmanship but not misuse by the consumer. Look in the instruction manual for more information on our consumer warranty policy.

Q: What is the guarantee on the replacement parts and how can I purchase them?

The following replacement parts have a 30 day guarantee.

  • Vinyl plastic sleeves
  • Springs
  • Swivel for speed bag

The following products do not have a guarantee unless it is defective from the factory. You must email us immediately within 3 days upon receiving the defective product.

  • Vinyl Thai pads
  • Vinyl Double end ball
  • Vinyl Speed Ball

The life of the Thai pads depends on the use. The Ultimate Striker provides Thai pads, Double End Ball and Speed Balls that are made of vinyl which are not as durable and strong as leather but, due to our religious beliefs, we do not sell leather products. Some practioners or professionals who prefer leather may install any brand of their choice. Thai pad size is 16″ x 8″ For prices on replacements parts, you can email us.